About Us

Welcome to Richmond GB Hair (richmondgbhair.com), an independent British online retailer specialising in wigs, hair toppers and clip-in hairpieces. We serve customers across the United Kingdom seeking practical, natural-looking hair solutions for everyday wear, styling versatility, or hair volume coverage.

Our Base in Kingston upon Thames

Named after our operational base at 27 Richmond Rd, Kingston upon Thames KT2 5BW, our business was established to provide a straightforward, discreet and reliable online destination for quality wigs and hairpieces in the United Kingdom.

Whether someone is looking for a low-maintenance synthetic bob for daily commuting, a breathable lace front wig for a natural hairline, or a lightweight crown topper for added fullness, choosing the right hairpiece relies on clear cap specifications, accurate length and density details, and dependable customer support.

Our online store offers a focused selection of ready-to-wear wigs and hairpieces, backed by clear product information and tracked delivery throughout the United Kingdom.

Our Product Range

Operating exclusively online through richmondgbhair.com, we offer a curated catalogue of 100% brand-new, factory-packed wigs and hairpieces across five main categories:

  • Lace Front Wigs: Wigs constructed with sheer front lace panels designed to create a natural-looking hairline and allow flexible parting styles.
  • 100% Human Hair Wigs: Full-cap and lace-part wigs crafted from human hair that can be heat-styled and maintained using appropriate haircare routines, as stated on the individual product listing.
  • Bob & Short Wigs: Classic chin-length bobs, pixie cuts and shoulder-skimming short styles designed for lightweight comfort and easy daily management.
  • Synthetic Everyday Wigs: Pre-styled synthetic fibre wigs and heat-friendly fibre options that retain their shape and wave pattern after gentle washing.
  • Hair Toppers & Ponytails: Clip-in crown toppers, fringe pieces and wrap-around ponytail extensions designed to blend with existing hair for instant volume or length.

Our product descriptions provide relevant information about hair fibre type, cap construction, approximate length, circumference adjustability and care requirements to help customers choose styles suited to their needs.

Our Service Commitments

We are committed to providing a straightforward and transparent shopping experience, supported by the following service commitments:

  • Pre-Dispatch Quality Checks: We inspect every batch for cap stitching integrity, adjustable strap function, comb clip security, fibre consistency and packaging hygiene, as applicable to the product, before it enters our dispatch inventory.
  • Free UK Tracked Delivery: Every order is shipped free of charge (£0.00) in discreet protective packaging to destinations across the United Kingdom, with an estimated total delivery timeframe of 3–7 business days.
  • 30-Day Returns: Customers may return eligible unused items (with lace uncut and original tags attached) within 30 calendar days of delivery at no cost. Every parcel includes a pre-printed, prepaid return shipping label inside the box.
  • Customer Support: Our support team at 27 Richmond Rd assists customers with cap sizing, fibre care guidance, shade enquiries and order tracking from Monday to Friday, 9:00 AM to 5:00 PM UK local time.

For full details of delivery arrangements, return eligibility and procedures, please refer to our Delivery & Shipping Policy and Returns & Refunds Policy.

Business Information

Brand Name Richmond GB Hair
Website https://richmondgbhair.com
Business Structure Sole trader trading as Richmond GB Hair (Independent British Online Retailer)
Business Contact & Returns Address 27 Richmond Rd, Kingston upon Thames KT2 5BW, United Kingdom
Telephone +44 20 8546 9050
Customer Support Email support@richmondgbhair.com
Customer Service Hours Monday to Friday, 9:00 AM–5:00 PM UK local time (GMT/BST, as applicable)

Our Approach

At Richmond GB Hair, we focus on making wearable wigs and hairpieces accessible through a dedicated online store, clear cap and fibre specifications, and transparent service policies.

We are committed to helping customers make informed purchasing decisions and providing attentive support throughout the ordering and after-sales process.

Thank you for visiting Richmond GB Hair.