Delivery & Shipping Policy

At Richmond GB Hair, we provide clear delivery information for our range of lace front wigs, 100% human hair wigs, bob and short wigs, synthetic everyday wigs, and hair toppers. All orders placed through richmondgbhair.com are dispatched in protective, discreet packaging using tracked delivery services within the United Kingdom.

1. Free UK Delivery

Shipping Cost: Free (£0.00) on all orders, with no minimum spend and no additional delivery surcharges.
Delivery Coverage: We deliver throughout the United Kingdom, including England, Scotland (including the Scottish Highlands), Wales, Northern Ireland and UK offshore islands. We do not currently deliver outside the United Kingdom.

2. Order Processing and Delivery Times

Our standard order processing and delivery schedule is outlined below.

Fulfilment Stage	Standard Timeframe	Details
Order Cut-Off	2:00 PM UK local time (GMT/BST), Monday to Friday	Orders placed before 2:00 PM enter our processing queue on the same working day. Orders placed after the cut-off enter the queue on the next working day.
Handling Time	1–2 business days	Orders are processed and dispatched Monday to Friday. Handling includes protective hair net verification, box packing and quality checks.
Transit Time	2–5 business days	Estimated carrier transit time after dispatch, Monday to Friday.
Estimated Total Delivery Time	3–7 business days	Combined estimated handling and transit time, subject to the applicable order cut-off and working-day calculation.
Weekends and Bank Holidays	Excluded	Saturdays, Sundays and applicable UK bank holidays are not counted as business days.

All delivery times are estimates rather than guaranteed arrival dates. The order cut-off determines when processing begins, and orders placed after the cut-off begin processing on the next working day.

3. Dispatch Confirmation and Tracking

When your parcel leaves our dispatch facility, we will send a dispatch confirmation email containing the carrier name, tracking number and a direct tracking link.

Each parcel also includes a packing slip and a pre-printed, prepaid return shipping label inside the box.

Our tracked delivery services are provided by Royal Mail, DPD, Parcelforce or Evri. The carrier is selected according to parcel weight, dimensions and delivery destination.

4. Delivery Addresses and Missed Deliveries

Address Accuracy

Please ensure that your house number, street name and UK postcode are correct when placing your order. If you identify an error before dispatch, contact us as soon as possible at support@richmondgbhair.com or +44 20 8546 9050.

Address changes may not be possible once a parcel has been dispatched, but our team will assist where a correction remains available.

Missed Deliveries

If delivery cannot be completed, the carrier will provide available instructions for redelivery, collection or other delivery arrangements. Where a further delivery attempt is required, we will arrange free redelivery in accordance with our delivery arrangements.

Delayed or Missing Parcels

If your order has not arrived within 7 business days of the order date, please contact our customer support team. We will investigate the shipment with the carrier and keep you informed of the outcome.

If the parcel is confirmed lost in transit, we will arrange a replacement or a full refund in accordance with our policy and applicable consumer law.

5. Contact Us About Delivery

Store Name: Richmond GB Hair
Business and Returns Address: 27 Richmond Rd, Kingston upon Thames KT2 5BW, United Kingdom
Telephone: +44 20 8546 9050
Email: support@richmondgbhair.com
Customer Support Hours: Monday to Friday, 9:00 AM–5:00 PM UK local time (GMT/BST, as applicable)

Messages received outside these hours are handled on the next working day. Our customer service desk and dispatch warehouse are closed on Saturdays, Sundays and applicable UK bank holidays.

For questions about an existing order, please include your order number and the email address used at checkout to help us identify your shipment.