Cookie Policy
This Cookie Policy explains how Richmond GB Hair (https://richmondgbhair.com), operating from 27 Richmond Rd, Kingston upon Thames KT2 5BW, United Kingdom, uses cookies and similar technologies when you visit our online store. This policy should be read alongside our Privacy Policy and is prepared in accordance with the UK Privacy and Electronic Communications Regulations (PECR) and the UK GDPR.
1. What Are Cookies and Similar Technologies?
Cookies are small text files placed on your computer, smartphone, or tablet when you visit a website. They help a website recognise your device, maintain essential shopping basket and checkout sessions, remember user preferences, and understand how visitors interact with pages.
- Session Cookies: Temporary cookies that remain on your device only while your browser session is active and are deleted when you close your browser.
- Persistent Cookies: Cookies that remain stored on your device for a defined period (or until you manually delete them) to support functionality or preferences across visits.
- First-Party vs. Third-Party Technologies: First-party cookies and similar technologies are associated with the website you are visiting (richmondgbhair.com). Third-party cookies and technologies may be provided by other domains, such as analytics or advertising services integrated into our store. The technologies used depend on the features and services enabled on our website.
2. Categories of Cookies Used on Our Website
Our store uses the SHOPLINE ecommerce platform (provided by SHOPLINE HOLDINGS LIMITED) and related technical services. Depending on the features enabled and your cookie preferences, cookies and similar technologies on our website fall into the following categories:
| Cookie Category | Purpose & Function | Duration |
|---|---|---|
| 1. Strictly Necessary Cookies (Essential) |
Support essential shopping cart and checkout functions, maintain necessary session information, store your cookie consent preferences, and help preserve the security of your shopping experience. | Session or persistent (varies by cookie purpose) |
| 2. Functional & Preference Cookies | Allow the website to remember choices you make—such as display settings, UK region, or GBP (£) currency display—to provide a consistent browsing experience. | Session or persistent (varies by setting) |
| 3. Performance & Analytics Cookies | Performance and analytics cookies may collect information about how visitors use our website, such as pages viewed, navigation patterns and page performance. Where applicable, this information is used to help us understand and improve website usability, in accordance with your cookie preferences and applicable law. | Session or persistent (depends on configuration) |
| 4. Marketing & Advertising Technologies | Where enabled and where the required consent has been obtained, marketing and advertising technologies may be used to measure advertising performance, attribute visits or purchases to campaigns, or support relevant advertising. The technologies used depend on the advertising services integrated into our website. | Persistent (varies by provider and configuration) |
The duration of each cookie depends on its purpose and configuration. Where available, our cookie settings provide further details about the cookies used on this website, including their purposes and expiry periods.
3. Consent & Managing Your Cookie Preferences
Cookies and similar technologies that are strictly necessary to provide a service you have requested may be used without consent where permitted by law. Non-essential cookies and similar technologies will only be used where the required consent has been obtained.
You can manage your preferences for non-essential cookies through our website’s cookie consent mechanism, where available. You can change or withdraw your consent at any time through the same mechanism.
Browser settings can also be used to block or delete cookies, although doing so may affect certain website functions (such as keeping items in your shopping basket or proceeding through checkout):
- Google Chrome: Go to Settings > Privacy and security > Third-party cookies / Site settings.
- Apple Safari (macOS & iOS): Go to Settings / Preferences > Privacy > Manage Website Data.
- Microsoft Edge: Go to Settings > Cookies and site permissions > Manage and delete cookies and site data.
- Mozilla Firefox: Go to Settings > Privacy & Security > Cookies and Site Data.
4. Contact Details
If you have any questions about this Cookie Policy or how cookies are used on richmondgbhair.com, please contact us:
- Brand Name: Richmond GB Hair
- Business & Returns Address: 27 Richmond Rd, Kingston upon Thames KT2 5BW, United Kingdom
- Telephone: +44 20 8546 9050
- Email: support@richmondgbhair.com
- Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM UK local time (GMT/BST, as applicable)