Contact Us

Whether you have a question about cap circumference and adjustability, the difference between our human hair and synthetic fibre wigs, clip-in topper base dimensions, or the status of an existing delivery, the customer support team at Richmond GB Hair is here to assist you.

Direct Contact Information

  • Brand Name: Richmond GB Hair
  • Business Type: Independent British Wigs & Hairpieces Retailer (Sole Trader)
  • Business Contact Address: 27 Richmond Rd, Kingston upon Thames KT2 5BW, United Kingdom
  • Returns Address: 27 Richmond Rd, Kingston upon Thames KT2 5BW, United Kingdom
  • Telephone: +44 20 8546 9050
  • Email: support@richmondgbhair.com
  • Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM UK local time (GMT/BST, as applicable)

Weekends and Bank Holidays: Our customer service desk and dispatch warehouse are closed on Saturdays, Sundays and applicable UK bank holidays. Messages received outside our published operating hours are handled on the next working day.

How We Handle Your Enquiries

Pre-Purchase Product Guidance

If you need to confirm the cap construction of a lace front wig, the heat-styling tolerance of a synthetic everyday wig, or the base measurements of a hair topper, please email us with the product name and your question. Our team will help you check the relevant product specifications.

Order and Tracking Enquiries

For enquiries about an existing order, please include your order number and the email address used at checkout. This helps our team identify your order and assist with delivery and tracking questions.

Email Response Time

We respond to email enquiries within one business day, Monday to Friday, excluding applicable UK bank holidays.

Ecommerce Platform Information

Our online store, richmondgbhair.com, uses the SHOPLINE platform to support our ecommerce operations.

The following details identify our ecommerce platform provider and are provided for reference. For questions concerning products, orders, deliveries, returns or refunds, please contact Richmond GB Hair using the customer service details above.

  • Platform Provider: SHOPLINE HOLDINGS LIMITED
  • Registered Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG
  • Provider Telephone: +852-81207281
  • Provider Email: support@shopline.com

For assistance with an order or any aspect of your shopping experience, please contact our customer support team directly using the details provided on this page.